On the morning of our 7th wedding anniversary, the boy informed me that he booked me a massage session at Calla Spa located at Suntec City. It was his anniversary present to me. Awww. I remarked that Elliott has his gym class but he said that he will take him there on his own and we can meet up once I’m done with my session.
He made the appointment for 10am and was informed by the receptionist that I can turn up at 9.45am to fill up the forms and to use the Mineral Hot Pool and sauna.
I noted from their address that it is located Suntec Tower 2 and having worked at Suntec Tower 1 previously, I thought I was familiar with the place. Unfortunately (for me), Suntec has undergone quite a transformation and the mall has changed quite a bit.
I found myself at this entrance and realised, upon closer inspection, that this is the back entrance.
There were no signs to lead me to the main entrance so I found myself wandering about aimlessly for a bit. Made my way out of the building and ah, there it was.
When I made my way in, there was no one at the reception area except for an elderly “aunty” who looked like she was one of the cleaning crew. She invited me to sit at the waiting area to fill in the form and so I did.
I found it a bit strange that no receptionist was on duty but as I later found out, the spa only opens at 10am which means that no one has reported for work yet (except for the technical and cleaning crew).
Tip: Arrive after 10am if you’d like the full service experience or you’d end up feeling a bit lost like me!
As you can see from the pictures, the surroundings, i.e. hardwear, was lovely. Very zen and peaceful environment. However, for a spa that calls itself a ‘prestigious lifestyle and wellness’ spa, I found the lack of a proper welcome when I stepped in a little wanting. In fact, in their email confirmation, it specifically states:
Please do come 30 mins earlier before the treatment time, to allows us to give you a Sap Tour and Register you as our Calla Customer.
Hmm. There was no spa tour provided but never mind.
Anyway, after I was done with the form, I was asked to make my way to the ladies’ changing area. A female bathroom attendant (is that what they’re called?) passed me a locker key that came in the form of a bangle that I can wear around my wrist.
I also found it fascinating that there was no key. Instead, it was a metal button thingy that you slot into the corresponding locker and voila, your locker is open. Very high-tech!
I was the only customer around so I took the chance to look around the huge changing area.
Across the neatly folded white towels is a vanity table with hair-dryer, all sorts of lotions, large mirror, etc so that you can get yourself ready again to face the world after your spa session. That area at the end with the curtain is the changing cubicle where you change out of your clothes and into a cotton robe and put on their provided footwear.
I was pleasantly surprised that the footwear given to me wasn’t huge (which is usually the case) and I wasn’t swimming in the cotton robe. It doesn’t seem like much but it is nice knowing that the cotton robes and footwear catered to smaller sized females instead of a one-size-fits-all attire.
In the same (huge) changing area was also the Mineral Hot Pool that I only noticed after I was done with my massage. I did not use it because I did not want to sit in it naked and then have strangers walk in.
Doesn’t the whole set-up remind you of an old-school sword-fighting show where the hero and heroine hide in some forsaken cave to try and heal from serious wound that they sustained from fighting with the bad guys?😉
After I was done changing, I was ushered to the massage room for my scrub and body massage. The boy booked me the $188 promotion package that includes a 45-minute body strategist scrub and 60-minute body massage. Description of each treatment is taken from Calla Spa’s website:
The room where the massage and scrub was to take place comes with an attached bathroom so that one can simply shower to wash off the scrub granules after one is done before continuing with the massage.
Being a relatively new entity meant that everything looked new and smelt nice and clean which was lovely. I had 2 different ladies for both treatments (both were from China).
I had a nice chat with the lady who did the scrub treatment and it was during our conversation that I learnt that the spa only opened at 10am. I shared about my experience and she was very receptive to the feedback, saying that she will share it with management.
The second lady who did my deep tissue massage was, in a nutshell, brutal. But I mean that in a good way. She could tell that my body was extremely knotty and worked really hard to iron out the many kinks. In fact, after the massage, I felt remarkably lighter. She shared that not many customers to Calla Spa opt for these ‘hard’ massages as they prefer the soft, relaxing ones that lull them to sleep. Heh.
After I was done with both treatments, I was ushered to the dining area called Bistro. I did not realise that all customers of the spa get to enjoy a complimentary meal.
By now, there were a few other customers and quite a few were in pairs. It was at this point that I really wished the boy was with me to enjoy the meal together!
Everything on the menu looked good so after studying it for a bit, I decided to go for the Wild Mushroom Soup and Grilled Salmon Steak with Hollandaise Miso. To be honest, I had very very low expectations of the food quality because this is a spa afterall, right? I would expect their massages to be good but food quality? Hmm….
To my very pleasant surprise, the food quality was pretty darn amazing! I would be happy to pay for it! The mushroom soup was thick and flavourful and that salmon steak. It was a huge chunk of steak and despite looking like it’s a small portion, I was struggling to finish towards the end of the meal (those who know me will know that I can eat).
The meal capped off the lovely scrub and massage session and I walked out feeling light-footed with a happy belly.
When I was footing the bill, the receptionist (who has since reported for work, obviously) was extremely apologetic about the miscommunication that took place in the morning. I like that a company is willing to take constructive feedback so that they can improve the customer experience.
I’d probably make a second trip back but this time, with the boy in tow. Right – who’s up for baby-sitting Mr Bubu-Pants?